Get Online Exercise Physiology Consultations With Tailored Health Today!

Accessing essential health services is not always convenient or possible, which is why Tailored Health proudly offers online Exercise Physiology services to all of our clients, both in Melbourne and around Australia.

Online consultations are an effective way to meet with an Exercise Physiologist from the comfort of your own home. Experts are at hand to help you to get clarity on your injury, get you out of pain, and create a plan to get you back to what you love doing as fast as possible. With the growing demand for convenience and in-home services, this is the next evolution of Exercise Physiology services.

Our online Exercise Physiology consultations empower you to take control of your health and to get amazing results. You may be surprised by just how effective online consultations can be. Recent research is showing that they are a viable alternative to in-person consultations for people who have health conditions and musculoskeletal injuries or pain. This means you can benefit from the same long term health outcomes for a wide range of conditions.

Who is this online service ideal for?

Online Exercise Physiology consults are ideal for people who:

  • Would like to save time, avoid dealing with traffic and have the convenience of expert healthcare in their own home

  • Are unable to attend the clinic location due to extenuating circumstances

  • Would like access to the best Exercise Physiologists who may not be available in the area they live

  • Have restrictions, such as injury or disability, which prevent them from travelling

  • Have been given a diagnosis, but would like an expert second opinion

  • Live overseas or in a rural or remote area

How do they work?

We empathise that being in pain can be a confusing and frustrating experience, which is often made worse by all of the conflicting information on the internet regarding your specific issue or injury. We aim to simplify the process from start to finish so you will feel comfortable from day one knowing you are in good hands and we pride ourselves on being world-class listeners; because we know the biggest frustration for most patients in healthcare is not being listened to properly.

100% Secure

Our video platform is 100% secure, encrypted & government approved.

Convenient Consulting

In just 1 click you will be on your appointment from the comfort and confidentiality of your own home.

Instant Booking

Online booking is the quickest way to confirm the appointment time that suits you.

Prior to your online consult our Exercise Physiologist will:

  • Have you fill in a health screening form to learn a bit about you and ensure your specific issue is suitable for a consultation. You will skip this step if it is not your first appointment at Tailored Health

  • You will receive a confirmation email at the time you book your online consultation and a reminder email 48 hours prior to your online consultation. Both of these emails have the details you need about your appointment including how to join the online consultation (simply 1 click of a button), how to set up your device (phone, iPad/tablet or laptop/computer), what to wear and a few handy tips on how to get the most out of your online consultation.

Once on the video consult our Exercise Physiologist will find out and help to give you clarity on:

  • Your goals (what is the meaningful change you are looking for)

  • What’s wrong (the likely diagnosis)

  • Why it is there (education of the root cause of your issue)

  • An individualised plan to achieve your goals

We will then provide the treatment, advice, education and rehabilitation exercises needed to get you managing your health condition and back to what you love doing as fast as possible.

Your private and individual sessions are conducted using Cliniko’s secure technology. There is nothing for you to download as this software has TeleHealth (video call) in-built. It’s great that we can keep our online consultations under the one roof (Cliniko) as this is the same software that we use to manage your health records, appointments and invoices.

The results you will see and our guarantee

We understand than online Exercise Physiology consultations can appear to be a “new approach” to health-care however we, and many others, have been running these online consults for years.

The research shows that health outcomes and results from online consultations (TeleHealth) are the same, if not better in some instances, when compared to in clinic consultations. The main reason for this is that you build an enhanced level of independence as you learn how to best look after your body.

We are confident that we will deliver you an “in clinic” or in-person experience during our online consultations and as a result have a 100% satisfaction money back guarantee in place (just like all our other services)!

Home Exercise During COVID19

The World Health Organisation has declared the coronavirus (COVID-19) a pandemic requiring a global coordinated effort.

As the Coronavirus (COVID-19) pandemic continues to evolve, we anticipate an increase in the demand for online Exercise Physiology services to maintain your well being whilst protecting you from the possible risk of infection through community transmission. We will be increasing our scope of online Exercise Physiology services to ensure we can meet this demand and continue to serve our community.

The health and well being of you, our valued clients, and our team are our highest priority. If you would like to learn more during this period of uncertainty and confusion, you can contact us on 0434 451 266

I’m happy I still get to see my favourite practitioner, all from the comfort of my own home.

SusanActive mother of 2 lovely children

I'm no good with tech but starting the call was easy, all it took was one click!

John70 year old retiree with arthritic knee

They are just like consultations in the clinic! We check in on my main concern, progress and goals along with going through the exact exercises I need to do to feel great.

Mary53 year old, staying strong and young

What conditions and injuries are appropriate for an online Exercise Physiology consultation?

  • Heart conditions

  • Lung conditions

  • Anxiety & Depression

  • Cancer management

  • Fall prevention for poor balance

  • Chronic Pain (been persisting for over 3 months)

  • Muscle weakness

  • Osteoporosis

  • Arthritis

  • Weight management

  • Diabetes

  • High blood pressure

  • High cholesterol

  • Knee pain – osteoarthritis, tendon pain, bursitis and post-surgical rehab

  • Shoulder pain – bursitis, rotator cuff tears and impingement

  • Lower back pain – disc bulges, muscle spasm and sciatic nerve issues

  • Neck pain – disc herniation, cervical spondylosis, cervical pain

  • Hip pain – hip bursitis (trochanteric bursitis), hip flexor pain and hip arthritis


Can I claim Medicare, DVA, NDIS, WorkSafe for my online Exercise Physiology consults?

Medicare: Yes

DVA: Yes

NDIS: Yes, we currently only have the capacity to work with self-managed and plan managed NDIS clients.

WorkSafe: Yes

Can I claim private health?

No (or more like not yet!).

Unfortunately at this time you can’t claim your online consults on your private health. Given the way Medicare and other 3rd party funding has quickly moved to funding/rebating Online Consultations (TeleHealth) our fingers are crossed it’s only a matter of time until Private Heath Insurers do the same.

What does a session cost?

Online consultations are the same as our “in clinic” fee schedule which you can see when booking online.

We completely understand that you may feel there would be a difference in experience between online and in clinic consultations. This is why we are happy to offer you a complimentary trial so we can show that it’s just like in the clinic. Simply let us know when you’re booking your appointment.

Some say it’s even better than in the clinic as they don’t have to travel, organise child care and they can do it from the comfort of their own home.

We’ve even got a 100% satisfaction money back guarantee in place, just like all our services, for any future online consultations you have after your complimentary trial.

What technology do I need? How will we communicate online?

Any smart phone (i-Phone or Android), i-pad, laptop or computer with a web cam will do the trick. 

We will provide you with any key information you need before your consultation. We will guide you step by step making the process stress free. 

Starting the call is easy! All you have to is click a button in your appointment reminder email at the time of your consultation and we’ll be chatting face to face in no time, just like in the clinic.

How do I pay for my online Exercise Physiology consultation?

We require payment prior to your consultation which can be simply done when booking online.

Alternatively the payment can be taken over the phone or bank transferred prior to your appointment. We will make sure you have all the information you need for this to happen.

How can a Exercise Physiology treat me online?

Since Exercise Physiology gives you the tools and exercises to make you feel and move great (and doesn’t rely on hands-on therapy) we’ve found there’s no difference between our online consultations and our in clinic consultations.

Some say it’s even better than in the clinic as they don’t have to travel, organise child care and they can do it from the comfort of their own home. 

Are they safe?

If you’re concerned about safety, I know I was, all online consultation video calls are encrypted and super safe.